MonkeyLearn

Paid

AI platform for sentiment analysis and text classifications

MonkeyLearn is an intelligent text-analytics platform that uses artificial intelligence to categorize, tag, and analyze unstructured customer feedback. It is the premier solution for customer experience (CX) and support teams to automatically clean, classify, and extract insights (sentiment, keywords, topics) from support tickets, NPS surveys, and social reviews.

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Samprix Score

4.3

Key Features

Sentiment Analysis classifiers engine

Topic and Keyword extraction algorithms

Custom text classifiers builder pipeline

MonkeyLearn Studio (gorgeous dashboard visualizations)

Zendesk, Gmail, and Airtable direct connections

Pros

Highly reliable API structures
Exceptional tool to automate NPS survey analysis and support ticket routing
MonkeyLearn Studio dashboards are beautiful and visually stunning
Outstanding customer sentiment insights accuracy

Cons

Starting price is extremely high, making it purely an Enterprise solution
API queries caps are relatively low for the high entry pricing
Lacks support for numeric data forecasting sheets

Pricing Plans

Team Plan

$299/mo

3 Model classifiers builders
10,000 monthly text queries API
Access to sentiment analysis templates

Quick Info

Category: AI Data & Analytics
Pricing: Paid
Starting Price: $299/mo